Returns & Refunds

How to request a return or report a problem

Email Ordimerci@gmail.com with your order number, the item and size, and a description of your request. For damage, a printing problem, or an incorrect item, please include clear photos of the item and, where relevant, its packaging so we can investigate.

Please contact us before sending anything back. We will explain the appropriate next steps and provide a return address and shipping instructions if a return is needed. Do not send a parcel to the address on the original package without checking with us first. Contacting us does not automatically approve a voluntary return, but your statutory rights do not depend on our discretionary approval.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible, preferably within 30 days of receiving it. This helps us meet our production partner's claim deadline. We will investigate and arrange an appropriate remedy, such as a replacement or refund, according to the issue and your applicable legal rights. You will not be asked to pay to correct a confirmed defect or an error for which we are responsible. We will explain any necessary return arrangements before you ship the item.

The 30-day reporting request does not shorten any warranty, consumer-protection, or other statutory rights you may have.

Wrong size or change of mind

We consider voluntary returns and exchanges for sizing or a change of mind on a case-by-case basis. Please check the Size Guide before ordering and contact us promptly if you need help afterward. Approval is not guaranteed where no statutory return right applies.

Before you send an item back or pay for an exchange, we will confirm whether we can accept the request, any item-condition requirements, the return instructions, and any agreed replacement or shipping costs. We will not assume your agreement to extra charges. Receiving a size different from the size you ordered is an incorrect-item claim, not a voluntary size exchange.

Missing deliveries and address problems

If your parcel has not arrived after the estimated delivery date, check the tracking information and delivery address, then contact us promptly. Please report a suspected parcel lost in transit no later than 30 days after the estimated delivery date so we can investigate with the carrier and production partner. This reporting request does not limit your statutory rights.

If a parcel is returned because the address supplied was incorrect or the delivery was unclaimed, additional reshipping costs may apply where permitted by law. We will explain the available options and any costs before arranging another shipment.

Refunds

We will tell you the outcome of your request and any return steps required. Where a refund is due, it will be issued to the original payment method unless we agree another lawful method with you. Your bank or payment provider may take additional time to display it. We will comply with any refund deadline required by applicable law; payment-provider processing time does not remove those obligations.

Your consumer rights

This policy is in addition to, and does not exclude or restrict, mandatory consumer rights. Where applicable, customers in the EU or UK generally have a 14-day right to notify us of withdrawal from an eligible online purchase after delivery, subject to legal exceptions. Customers in Brazil may have a 7-day statutory withdrawal right. A product being produced after an order is placed does not, by itself, mean the product is legally personalized or exempt from withdrawal rights.

If you wish to exercise a cancellation, withdrawal, warranty, or other statutory right, email Ordimerci@gmail.com. We will provide the applicable return instructions, costs, and refund arrangements. Our discretionary rules for voluntary returns do not override those rights.